FAQ & General Information

How can I place and pay for my order?

SCHOOLS AND CLUBS/ORGANISATIONS:
We do appreciate that schools and some clubs/organisations may find it hard to pay in advance for orders due to the difficulty in raising payment by card online.

For this reason we allow schools to place orders by email, by post and over the telephone. We then process the order, and invoice you to allow maximum time to make payment

Orders are only despatched upon receipt of advance payment
We accept all the major credit and debit cards as well as payment by cheque/BACS transfer.
Orders paid by cheque will usually not be despatched until the funds have been verified.

 

If you are sending a cheque, please make it payable to “Trophy365” and send it to the following address;
37 Cromwell Road 
Borehamwood
Herts
WD6 4LW

If you prefer, you can use a manual order form - simply email sales@trophy365.com to request the form

 

Peruse the on-line brochures which may give you a greater selection to make your choice from (costs stated are exclusive of engraving - please email for full quotation)
 

NEW - http://www.justrewardsbrochure.co.uk/

www.trophystreet.com
http://www.championscatalogue.co.uk/
NEW - Even more trophies...- http://trendsettingcatalogue.com
NEW - Bespoke Medals and Awards - http://trophystreetbespoke.com/

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Artwork format
Artwork needs to be supplied in the format a true black and white (no colour) as a hi-res jpg or eps file

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How much will my delivery charges be?
Standard delivery is 5-7 working days from date we receive your order however we will NEVER miss your deadline! We always deliver in time for your required delivery date/presentation date

We ofer an express order if you have an urgent delivery requirement

Orders are despatched using an overnight (next working day) courier delivery service
However, smaller orders may go by standard post...
We also offer a Saturday delivery service at an extra cost...
Deliveries can not be made on Sunday's or Bank Holidays
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Standard UK Delivery and Packing excl Highlands & Islands: from £8.70, rising to £30 subject to the size of your order.
Express UK Orders (Required in up to 5 working days): An Extra £7.50 is charged to cover costs of rushing order through the system.
Super Express UK Orders (Required in 3 working days or less): An Extra £12.50 is charged to cover costs of rushing order through the system.
Glass Express UK Orders (Required in up to 5 working days): An Extra £20 is charged to cover costs of rushing your order through the system. These extra charges are refunded if for any reason we do not meet your deadline
These charges will be added after the order has been processed and payment taken manually.
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How much will it cost to deliver internationally?
Prices are dependent on the country you are ordering from.
All our products are individually weighed and charges are calculated on the total weight.


Will the parcel require a signature?
Yes. All our parcels are despatched with a tracking number and require a signature on delivery. We cannot specify a time of delivery and therefore many customers choose to take delivery at a work address or another address where someone can sign for your parcel during working hours. This can be specified during the checkout process.


What if I need to return my order?
You may return an item in its original condition for a refund or credit within 7 days of receiving, however, where engraving has been supplied, no refund will be available (unless an error on our behalf has been made).
Delivery charges can only be refunded if the return is due to our error.

After a return has been received, it will usually take 1-2 weeks to process.
If using a credit card, refunds will generally be credited to your account.
If paying by cheque/BACS, a refund cheque will be mailed to you.
We suggest you use Royal Mail Special Delivery for your protection.