What if I need to return my order?
You may return an item in its original condition for a refund or credit within 7 days of receiving, however, where engraving has been supplied, no refund will be available (unless an error on our behalf has been made).
Delivery charges can only be refunded if the return is due to our error.
After a return has been received, it will usually take 1-2 weeks to process.
If using a credit card, refunds will generally be credited to your account.
If paying by cheque/BACS, a refund cheque will be mailed to you.
We suggest you use Royal Mail Special Delivery for your protection. e will be mailed to you.
We suggest you use Royal Mail Special Delivery for your protection.